Privacy Policy

WeTraceIT takes the protection of personal information seriously. This Privacy Policy explains how WeTraceIT collects, uses, shares, retains, and protects information when you visit or use the WeTraceIT website at https://wetraceit.com (the "Website") or contact us through the Website.

By using the Website or submitting information through it, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Website or submit personal information through it.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name;
• Business or organization name;
• Email address;
• Telephone number;
• Information about your business, technology environment, support needs, projects, or cybersecurity concerns;
• Messages, questions, and other information you provide through a contact form, assessment form, email, or telephone call.

We may also automatically collect limited technical information about your interaction with the Website, such as IP address, browser type, device information, operating system, referring pages, pages viewed, date and time information, and other usage data. The types of automatically collected information depend on the technologies and third-party services used on the Website.

2. How We Use Information

We may use personal information to:

• Respond to your inquiries, requests, and communications;
• Discuss our managed IT, cybersecurity, support, consulting, or related services with you;
• Evaluate and follow up on a request for a Free IT Assessment or other service inquiry;
• Operate, maintain, secure, improve, and troubleshoot the Website;
• Communicate with you about our services, updates, or information that may be relevant to your business, subject to applicable law;
• Protect against fraud, abuse, unauthorized activity, and security incidents;
• Comply with legal obligations and enforce applicable agreements; and
• Support our legitimate business operations.

3. Legal Bases for Processing

Where applicable law requires a legal basis for processing personal information, WeTraceIT may process personal information based on your consent, the need to respond to your request or perform a contract, our legitimate interests or those of a third party, the need to comply with legal obligations, or another lawful basis permitted by applicable law.

4. How We Receive Information

We may receive personal information when:

• You submit it through a Website form;
• You contact us by email, telephone, or another communication method;
• You otherwise provide it directly to us;
• Our customers, service providers, or business partners provide information in connection with a legitimate business purpose; or
• It is collected automatically through the Website, as described in this Privacy Policy.

5. Cookies and Similar Technologies

A cookie is a small file stored on your device that may contain information about your device or Website activity. We may use cookies and similar technologies to support Website functionality, remember preferences, understand Website usage, improve the Website, help secure the Website, and measure the effectiveness of communications or marketing.

Some cookies are session cookies, which are deleted when you close your browser. Other cookies are persistent cookies, which may remain on your device for a period of time unless deleted or until they expire. Third parties that provide analytics, advertising, hosting, form processing, security, or other services may also set or access cookies or similar technologies, subject to their own policies.

You may be able to adjust browser settings to refuse or remove cookies. If you disable certain cookies, some Website features may not function as intended. The Website may not respond to Do Not Track signals because there is no consistent industry standard for responding to those signals.

6. How We Share Information

We may share personal information with:

• Service providers that assist with website hosting, cloud storage, email, form processing, communications, security, analytics, marketing, customer relationship management, and similar functions;
• Professional advisers, such as attorneys, accountants, insurers, or auditors, when necessary for legitimate business purposes;
• Government authorities, law enforcement, courts, or other parties when required by law or when we believe disclosure is necessary to protect rights, safety, security, or legal interests;
• Successors or prospective successors in connection with a merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar corporate transaction; and
• Other parties with your consent or at your direction.

We may use, disclose, transfer, or share aggregated or de-identified information that does not reasonably identify you for lawful business purposes.

7. Third-Party Services and Links

The Website may use or link to third-party services and websites. For example, an online form may be processed by a third-party form provider, and a map or directions link may be provided by a third-party map provider. WeTraceIT does not control the privacy practices of third parties. Please review the privacy policies of those third parties before providing information to them.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to your inquiry, provide or evaluate services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legal interests. Retention periods may vary based on the nature of the information and the purpose for which it was collected.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or destruction. However, no internet transmission, electronic storage system, or security measure is completely secure. We cannot guarantee absolute security of information submitted through the Website.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of personal information we hold about you. You may also have the right to request that we limit or object to certain processing, withdraw consent where processing is based on consent, or request data portability.

To exercise a privacy right, contact us using the information in the Contact Us section below. We may need to verify your identity before responding to a request. Your rights may be subject to limitations and exceptions under applicable law.

11. Marketing Communications

If you receive marketing emails from us, you may opt out by using the unsubscribe instructions in the email or by contacting us at contact@wetraceit.com. Opting out of marketing communications does not prevent us from sending non-marketing communications, such as responses to your inquiries or notices about an existing business relationship.

12. Children’s Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Website. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page and update the effective date at the top of the policy. Your continued use of the Website after an updated Privacy Policy is posted is subject to the revised policy.

14. Contact Us

If you have questions about this Privacy Policy or our processing of personal information, contact us at:

WeTraceIT
1350 E Arapaho Rd
Richardson, TX 75081
Email: contact@wetraceit.com
Phone: (972) 504-7372