Frequently Asked Questions
Your IT and digital marketing questions, answered.
Straightforward information about WeTraceIT support, cybersecurity, technology planning, digital marketing and how our services work together.
IT support and technology services
Questions about business IT, cybersecurity and planning.
What is desktop support?
Desktop support helps employees with computers, operating systems, applications, printers, peripherals and the accounts they use for work. It may be delivered remotely, onsite or through a combination of both.
Explore our Desktop & IT Support services.
What does an IT engineer do for a small business?
An IT engineer works on more complex technology needs such as networks, cloud systems, identity, device management, infrastructure, security tooling and technical projects.
Can WeTraceIT support an internal IT department?
Yes. WeTraceIT can supplement internal IT with help desk capacity, desktop support, specialized engineering, cybersecurity guidance and planning. Your engagement defines the responsibilities assigned to each team.
Do you support remote employees?
WeTraceIT provides remote support for Texas organizations and businesses nationwide, depending on the customer environment and service arrangement.
How does managed IT differ from break-fix IT?
Managed IT emphasizes ongoing monitoring, maintenance, support and planning. Break-fix support typically starts only after a problem has already interrupted work.
Learn more about Managed IT Services.
What should an employee do after a suspicious email?
Avoid clicking links or opening attachments. Report the message through the company’s established process and do not enter credentials into a page reached from a suspicious message.
Why are business backups important?
Backups support recovery after accidental deletion, hardware failure, ransomware or other disruption. Recovery expectations should be documented and reviewed.
Explore Backup & Disaster Recovery.
What does Microsoft 365 management include?
It can include user accounts, licenses, access, collaboration settings, device policies, security configuration and ongoing administration. The included services depend on your environment and agreed scope.
Learn more about Cloud & Microsoft 365.
Can WeTraceIT help with IT strategy and budgeting?
Yes. Our IT Consulting and vCIO services provide guidance for technology priorities, budgeting, roadmaps, vendor decisions, projects and cybersecurity planning.
Explore IT Consulting & vCIO services.
How do we get started with IT services?
Start with a conversation about your employees, technology, current concerns and goals. A Free IT Assessment can help identify practical areas to review and discuss next steps.
Digital marketing and marketing technology
Questions about your digital presence and marketing services.
Does WeTraceIT offer digital marketing services?
Yes. WeTraceIT offers Digital Marketing services covering eight capabilities: marketing strategy, website design and landing pages, search engine optimization, local search presence, social media management, paid advertising, content and email marketing, and analytics and reporting.
Your proposal identifies the services, channels and deliverables included in your engagement.
How is Digital Marketing different from Marketing Technology Support?
Digital Marketing focuses on strategy, messaging, website content and design, search visibility, social publishing and campaigns. Marketing Technology Support focuses on the underlying systems, such as domains, DNS, hosting coordination, website security, CRM integrations and analytics configuration.
Some projects need both. Your engagement defines the responsibilities for marketing execution, technical changes and approvals.
Do we need managed IT services to use Digital Marketing?
No. Digital Marketing is available as a standalone service. If your project also needs technology support, we can discuss a coordinated scope.
Can you work with our existing website or marketing team?
Yes. We can discuss support for your existing website, internal marketing team or current vendors. We review the requested work, platforms, account access and responsibilities before defining the engagement.
Can we choose only the marketing services we need?
Yes. We can discuss a focused project, ongoing support or a campaign engagement. You do not need to include all eight capabilities. Your proposal sets the deliverables, timing, approval process and pricing.
Is advertising spend included in your management fee?
Advertising spend is separate from our management fee unless your written proposal explicitly states otherwise. Software, hosting, licensing and third-party production costs are also identified in the proposal when applicable.
Do you guarantee search rankings, leads or sales?
No. We do not guarantee specific rankings, lead volumes or sales. We agree on goals, carry out the defined work and review available performance data with you. Your proposal describes the deliverables, not a guaranteed business outcome.
Who owns our website and marketing accounts?
Account ownership, administrator access, website deliverables and handover terms are documented in your agreement. Our approach is to keep business accounts under your organization's control and use authorized access for the work we perform.
Third-party assets and subscriptions remain subject to their licensing terms.
How do content approvals and reporting work?
We agree on approval contacts, publishing responsibilities and reporting frequency at the start of the engagement. Reports focus on the agreed channels, activities and measures, with discussion of progress and recommended adjustments.
Are photography, video production and branding included?
These services are not automatically included. If your project needs specialized production or a new brand identity, we discuss the requirements and any separately scoped work or third-party costs.
Does the Free IT Assessment include a marketing assessment?
The Free IT Assessment focuses on technology support, cybersecurity and IT priorities. Digital marketing inquiries are handled as a separate conversation, and marketing services are not automatically included in the assessment.
Use our contact form to discuss your marketing goals.
How do we get started with Digital Marketing?
Contact WeTraceIT and select Digital Marketing in the inquiry form. Tell us about your business, website, audience, current marketing activities and goals. We will discuss priorities and an appropriate scope before preparing next steps.
Start with a conversation
Talk through your IT challenges or marketing goals.
Tell us what you want to improve. WeTraceIT will help clarify priorities and discuss practical next steps.